last year through the SQF System, I suggested that the Sports Center hold “Pilates” sessions during the Easter holiday , since this activity has a lot of benefits, among which include “providing oxygen to your body when sitting in your office for a long time…” I was answered quickly and informed that they had offered new groups and schedules for these dates.
Being a former student and member of Alumni, I had problems updating my education on my CV as a jobseeker in the Carrer and Employment office. I contacted them through the SQF System, after which they studied the case and resolved the incident by making improvements in the computer application.
As a user of the Sports Center I used the SQF System to complain about the lack of respect for the sign-up system by some users in relation to access to the fitness classes. In only 2 days I received a reply in which they thanked me for notifying them and informed that they had taken the necessary measures in order to avoid this behaviour. Not only did I appreciated the measures taken but also their prompt and kind reply .
Through the SQF system I was able to notify the Infrastructures service about a problem relating to the barriers at the entrance to the parking lot of building 4P. Not only did they solve the problem, but they also provided an in-depth explanation of the implementation of a system to prevent similar situations. .
Through the SQF system, I suggested that the Sports Center revise the information they provide regarding the different levels of levels of rock-climbing groups so that it was clearer and easier to understand the distribution of schedules for the different group classes. The following day I received their reply, which was preceded by an apology indicating that they would make the information clearer, as well as their commitment to evaluate whether it was appropriate to change the distribution of classes scheduled .